of HighSpeedOptions.com (“HighSpeedOptions”) and all related websites
At HighSpeedOptions, we take seriously your privacy and our own ethical responsibilities. In compliance with industry regulations and standards enforced typically by federal and state governments, we abide by the following Privacy Policy. Our commitment to an excellent visitor and customer experience includes respecting all privacy concerns. This Privacy Policy outlines which personal Consumer information we may collect, how we collect and use it, and how we protect it. Disclosure and transparency of our policies is intended to build confidence among visitors and customers. By using the Website, you explicitly agree to the terms and conditions herein, as well as the Terms of Use. You should not use the Website if you do not agree to these terms.
Collection and Use of Consumer Information
This Privacy Policy applies only to customers that use (“Consumers”) HighSpeedOptions.com (the “Website”, or “Site”) or any website owned by HighSpeedOptions. It does not apply to websites that are websites maintained by other third parties, companies or organizations to which we link. It is possible that we will add new websites and/or domains that may or may not be listed by name, explicitly, in this Privacy Policy. In addition, this policy applies only to information collected by HighSpeedOptions online, not offline. We may share the personal information that you supply to us with third-party businesses in order for them to bring selected retail and service opportunities to our Consumers via direct mail, email and telemarketing.
You can browse HighSpeedOptions at any time without revealing any personal information about yourself. However, certain areas and functions of our websites may require you to voluntarily provide us personal information. Personal information is information about you that is personally identifiable, such as your name, address, email address, or phone number, that is not otherwise publicly available (“Consumer PII” or “PII”). This information improves our service by enabling us to:
(1) tailor the products and services we offer to each individual Consumer (2) collect feedback from Consumers to improve our products and services, (3) conduct research, (4) customize content seen by Consumers (5) provide anonymous reporting for internal and external partners.
We may collect personal information at the following times:
(1) when you register to receive communications from the Website or any website owned by HighSpeedOptions by providing your email or phone number, (2) when you seek information or apply for products and services offered through the Website or any website owned by HighSpeedOptions, (3) when you enter promotions or sweepstakes offered by the Website or any website owned by HighSpeedOptions, (4) when you provide personal information to us through feedback, survey, or other forms hosted on the Website or any website owned by HighSpeedOptions and (5) when you apply for a job with HighSpeedOptions.
In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. | YES |
| B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) | A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. | YES |
| C. Protected classification characteristics under California or federal law | Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). | NO |
| D. Commercial information | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | YES |
| E. Biometric information | Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. | NO |
| F. Internet or other similar network activity | Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. | YES |
| G. Geolocation data | Physical location or movements. | YES |
| H. Sensory data | Audio, electronic, visual, thermal, olfactory, or similar information. | YES |
| I. Professional or employment-related information | Current or past job history or performance evaluations. | NO |
| J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)) | Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. | NO |
| K. Inferences drawn from other personal information | Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | NO |
| Category | A. Identifiers |
|---|---|
| Examples | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. |
| Collected | YES |
| Category | B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) |
| Examples | A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. |
| Collected | YES |
| Category | C. Protected classification characteristics under California or federal law |
| Examples | Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). |
| Collected | NO |
| Category | D. Commercial information |
| Examples | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
| Collected | YES |
| Category | E. Biometric information |
| Examples | Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. |
| Collected | NO |
| Category | F. Internet or other similar network activity |
| Examples | Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. |
| Collected | YES |
| Category | G. Geolocation data |
| Examples | Physical location or movements. |
| Collected | YES |
| Category | H. Sensory data |
| Examples | Audio, electronic, visual, thermal, olfactory, or similar information. |
| Collected | YES |
| Category | I. Professional or employment-related information |
| Examples | Current or past job history or performance evaluations. |
| Collected | NO |
| Category | J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)) |
| Examples | Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. |
| Collected | NO |
| Category | K. Inferences drawn from other personal information |
| Examples | Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
| Collected | NO |
In addition, we may receive information about you from other sources, such as service providers and unaffiliated third-party marketing companies, for tracking purposes. Like most websites, we may receive and record certain types of information every time you visit us. We may use “cookies” and the other received information to enhance your experience and present you with personalized offers. Likewise, advertisements appearing on the Website may be from third-party advertising companies who also may use cookies and action tags to improve and measure advertising effectiveness.
Consumer PII may be collected, shared, and/or stored with specific business purposes, as outlined in this Privacy Policy. Those personal identifiers include, but are not limited to 1) full name, 2) postal address 3) shipping address, 4) internet protocol (IP) address, 5) primary and secondary phone numbers and 6) e-mail address. Consumer record information includes but is not limited to 1) caller ANI, 2) account number and 3) service address (if applicable). We may also collect information pertaining to internet or website activity, such as a Consumer’s interaction with an advertisement.
At any point, HighSpeedOptions reserves the right to collect any additional Consumer information for specific business purposes. This privacy policy will be updated accordingly to reflect those changes.
Legal Protection
We reserve the right to disclose your Consumer PII, as required, to comply with the law, applicable regulations, governmental and quasi-governmental requests, judicial proceedings, court orders, or legal process, and will establish or exercise our legal rights and defend against legal claims at our discretion. In response to court orders, subpoenas and to comply with government investigations, we will share, without notice to you, all information we possess. We may also share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of HighSpeedOptions’ Terms of Use or as otherwise required by law, at our sole discretion.
Use and Sharing of Your Personally Identifiable Information
HighSpeedOptions reserves the right to sell or transfer your personal information to third parties for any purpose in its sole discretion. This includes sharing Consumer PII with HighSpeedOptions partners, sponsors, advertisers, service providers and marketers, lookup and reference services and any other entities that HighSpeedOptions believes are able to provide Consumers with special offers and opportunities. However, HighSpeedOptions prohibits the sale or transfer of Consumer PII to non-affiliated entities for their use without giving you the opportunity to opt-out. Although HighSpeedOptions advises everyone who receives Consumer PII from HighSpeedOptions to support this Privacy Policy, HighSpeedOptions has no control over such party’s information handling practices and is not responsible for any failure of such party to adhere to this Privacy Policy.
Additionally, HighSpeedOptions may share Consumer PII in aggregate, non-personal form, with select companies that wish to reach a particular Consumer target audience (e.g., male Consumers between the ages of 25-34, who have an average household income of over $30,000). This information will allow these entities to provide relevant offers to specific Consumers.
Finally, HighSpeedOptions may disclose Consumer PII in order to: (1) comply with applicable laws; (2) respond to governmental inquiries; (3) comply with valid legal processes; or (4) protect the rights, property and other Consumers of HighSpeedOptions.
By registering and using this Website, Consumers acknowledge that the processing of their Consumer PII for the purposes described above may involve the transfer of such PII from within the United States of America (“USA”) to countries outside the USA whose data protection regulation may not be as stringent as that within the USA.
When you request quotes or services from or through HighSpeedOptions or any other website that we operate, you are authorizing us to share information with our partners who may contact you by (i) phone, including without limitation any prerecorded telephone call to any telephone number including without limitation any wireless telephone number, which could result in charges to you, (ii) SMS text message, (iii) email, or (iv) mail. We may also contact you through any of the above means. If you do not want further communication from them or us, please notify the person or entity that contacts you directly. We reserve the right to make changes in this policy at any time.
Business Transfer
It is possible that, in the future, HighSpeedOptions could merge with or be acquired by another company. If such an acquisition occurs, the successor company will have access to the information maintained by HighSpeedOptions, including customer account information. In any event, whether acquisition or merger, this Privacy Policy will remain in effect.
Minors
You must be at least 18 years old to use this website. We do not knowingly collect, use, or disclose personal information about visitors under 18 years of age. If you are under 18 years of age, you may not use the services offered on our website unless they are used with the consent, permission and supervision of your parents or guardians.
Cookies and IP Addresses
To tailor and improve our Consumer experience, we may use different technologies, including but not limited to those bulleted below, to collect information other than what we may receive directly from you.
- Cookies. “Cookies” are small bits of information that HighSpeedOptions may place on the hard drive of your computer. Cookies remember information about your activities on the website to make your visits to HighSpeedOptions more enjoyable and valuable to you by providing a customized experience and recognizing your preferences when you visit the website. If you’ve chosen to disable cookies on your browser or to not accept cookies, some of the functionality of HighSpeedOptions may be lost. Certain Services provided by the website require that cookies be enabled in your browser and cannot be used when you have disabled cookies in your browser or chosen to not accept cookies.
- Web Server Logs. Web server logs are records of activity created by the computer that delivers the web pages you request to your browser. For example, a web server log may record the search term you entered or the link you clicked to bring you to a web page. The web server log also may record information about your browser, such as your IP address and the cookies set on your browser by the server. An Internet Protocol Address (IP address) is a number that is used by computers on the network to identify your computer every time you log on to the internet. We keep track of IP addresses and may disclose your IP address during the course and scope of our business.
- Device Information. We may collect information about the mobile device or computer you use to access HighSpeedOptions, including without limitation the hardware model, operating system and version, browser type, unique device identifiers, and mobile network information.
Some of our non-affiliated business partners (e.g., advertisers) may also use cookies on the Website. This Privacy Policy covers the use of our cookies only and does not cover the use of cookies by any advertisers.
Opting-Out
If we ask you for personal information, we will provide you the opportunity to “opt-out” of having your personally identifiable information used for certain purposes. You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result.
To Opt-Out, click here.
If you no longer wish to receive newsletter, promotional, or any other communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by contacting us through the link above. You may continue to receive email communications from us for up to ten (10) business days from the time we receive your unsubscribe request. Please note that HighSpeedOptions can only control its own mailing list and policies. Third party advertisers with whom we may share your information and that maintain their own mailing lists may send communications that advertise our services or their own, and you may need to contact these parties directly in order to stop receiving their communications. Although HighSpeedOptions only supports permission-based emails, HighSpeedOptions does not obligate itself to restrict third parties advertising HighSpeedOptions beyond that which is required by applicable law.
You may also use the Network Advertising Initiative (“NAI”) and Digital Advertising Alliance (“DAA”) opt-out tools to learn more about targeted or interest based advertising and to opt out of certain targeting programs not associated with HighSpeedOptions.
Advertisements & Pop Up Windows
On occasion, you may receive advertisements for HighSpeedOptions, our websites, or our services from third parties. These advertisements are served by the third-party website that you have visited or directly from the Website or any website owned by HighSpeedOptions. In addition, such advertisements may be placed by third party ad servers or ad networks. We may use a number of third-party ad networks to advertise. You may find more information at the website of either the individual ad network or third party. Your relationships, transactions and any opt-out requests with any such third party are governed by their policies and not those of HighSpeedOptions.
Third Party Links
This Privacy Policy applies to all information that you provide to HighSpeedOptions. However, when you visit websites to which HighSpeedOptions links, or subscribe to third-party services that we feature, keep in mind that you will be interacting with a third party that operates under its own privacy and security policies, and terms of use. If you choose to obtain certain services through a third-party website or app, the data collected by the third party is governed by that third party’s privacy policy. A third-party website will also have its own policy regarding the use of tracking tools, such as cookies. We encourage you to review the privacy policies and terms of use of any other service provider from whom you request services.
If HighSpeedOptions receives personal information from a third party unrelated to any service offered on the Website, the use and disclosure of such information is governed by the agreement (if any) between HighSpeedOptions and such third party.
Third Party Service Providers
In some cases, we may require the use of third-party vendors and outside companies to operate portions of the HighSpeedOptions website and/or to provide certain services including clerical, administrative, customer service, information processing and shipping services. Information submitted through or collected by these outside third parties is subject to this Privacy Policy unless otherwise stated.
When you sign up for our services, we will share only as much information as is necessary for the provision of those services. We require that all third parties, hired by HighSpeedOptions, comply with our Privacy Policy in order to keep your information safe and secure. These third parties are prohibited from using or sharing your personally identifiable information for any purpose other than the job they were hired to do.
Updating, Accessing, or Deleting Your Information
If you want to access, update and/or delete the personal information you submitted to HighSpeedOptions please e-mail us at Support@HighSpeedOptions.com. If you want to “opt-out” of having your personally identifiable information used for certain purposes and/or you want to be removed from any communication or mailing list, click here.
Questions and Suggestions
If you have any questions, concerns or suggestions about our Privacy Policy, you may contact us by sending an email to: Support@HighSpeedOptions.com.
Changes to this Privacy Policy
HighSpeedOptions reserves the right to update or modify this privacy statement at any time and without notice. The provisions contained in this privacy statement supersede all previous notices or policies regarding our privacy practices with respect to the Website. Any and all changes will be made here, to this privacy statement. If you do not agree with the changes to how your information will be used, please do not continue to use the Website.
We encourage you to check our website frequently to see the current privacy statement and to be informed of how we are committed to protecting your information and providing you with improved content on the Website in order to enhance your online experience. Upon any material changes to what information we collect, how we use it, and under what circumstances, if any, we will update this policy. Our Privacy Policy will indicate the date it was last updated. Your continued use of the Website will signify your acceptance of the changes to our Privacy Policy.
California Resident Privacy Rights
Companies that collect personally identifiable information (“PII”) from California residents and disclose such information to Third Parties (including affiliated entities) for marketing purposes must, in response to a request by a Consumer, either (1) provide a list detailing the categories of information shared and the entities to which such information was provided, or (2) provide a mechanism by which a Consumer may opt-out of having their information shared with Third Parties. We have elected the second option and you may request that your PII not be shared with Third Parties by sending your request, including your full name, email address, phone number and postal address to: Support@HighSpeedOptions.com. Or to Opt-Out, click here.
Personal Information Report Request
In accordance with the California Consumer Privacy Act (CCPA) and other applicable state and federal regulations, you may request a report of personal information collected about you by HighSpeedOptions within the past twelve (12) months, the categories of sources from which such personal information was collected, the purpose of such collection and the categories of third parties with whom your personal information was shared. This complimentary report may be requested twice in a twelve-month period and will be provided within forty-five (45) calendar days from the request submission date upon verification of your identity. A request authentication measure is in place to ensure that your personal information is not being distributed to the wrong parties. Failure to comply with all necessary steps will result in an incomplete request and your consumer information report will not be sent. You may opt to receive your report electronically or by postal mail. To request your report, email us at Support@HighSpeedOptions.com and put “PII Information Report Request” in the subject line. Include in your email your full name, your phone number, your email address and postal address. We will follow up to confirm your identity and provide your report.
Personal Information Removal/Deletion
Once you have emailed us the information requested above and we have confirmed your identity, upon your direction, we will remove and delete all of your personal information that we have stored.
Right to Opt-Out
As a California resident, you have the right to opt-out of the sale of your PII. If you would like to opt-out, then click here.
In accordance with California Civil Code Sec. 1798.83, California resident users are entitled to know that they may file grievances and complaints with California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210 or by email to dca@dca.ca.gov.
For more information on how your personally identifiable information is collected and used, please read this Privacy Policy in its entirety.
Right Not to be Discriminated Against
HighSpeedOptions shall not deny any good or service to you, charge you a different price, provide a different level or quality of any such good or service or suggest you will receive a different price due to your exercise of any of your rights under the CCPA.
LAST UPDATED MAY 29 2020